Privacy Policy
Bay Beauty respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Bay Beauty collects, uses, stores and protects personal information when you visit our website, purchase products, make an appointment, receive a treatment, contact us or otherwise interact with our business.
1. Information We Collect
Depending on how you interact with Bay Beauty, we may collect information including:
your name, phone number, email address and other contact details;
appointment and booking information;
billing, transaction and purchase information;
information you provide when making an enquiry or contacting us;
treatment history and consultation information;
information relevant to determining whether a treatment or product is suitable for you;
health information you voluntarily provide, including allergies, medications, medical conditions, skin conditions, sensitivities or previous reactions;
photographs, including before-and-after or treatment photographs, where applicable;
product preferences and purchase history;
website usage information such as your IP address, browser type, device information and pages visited; and
any other information you voluntarily provide to us.
We only collect information that is reasonably necessary for our business activities and services.
2. Health and Sensitive Information
Some beauty and skin treatments require us to collect health or other sensitive information so that we can assess treatment suitability, identify contraindications and provide services safely.
Where required, we will obtain your consent to collect this information.
Health and treatment information will not be used for unrelated marketing purposes without your consent.
3. How We Collect Information
We may collect personal information when you:
book or attend an appointment;
complete a consultation or consent form;
purchase a product or service;
use our website or online booking system;
contact us by phone, email, social media or another communication channel;
subscribe to marketing communications;
participate in a promotion or competition; or
otherwise provide information directly to us.
Some information may also be collected automatically when you use our website through cookies, analytics and similar technologies.
4. How We Use Your Information
We may use your personal information to:
manage appointments and bookings;
provide beauty, skin and cosmetic services;
assess treatment suitability and contraindications;
maintain appropriate client and treatment records;
process purchases and payments;
fulfil and deliver product orders;
respond to enquiries;
provide customer service;
communicate appointment confirmations, reminders and service information;
improve our products, services and website;
maintain the security and operation of our business;
meet legal, regulatory, insurance and record-keeping requirements; and
send promotional or marketing communications where permitted by law.
You may unsubscribe from marketing communications at any time.
5. Photographs and Images
Bay Beauty may take photographs for treatment records, progress monitoring or before-and-after comparisons.
Images taken as part of your confidential client record will not automatically be used for advertising, social media, our website or other promotional purposes.
Where we wish to use an identifiable photograph for marketing or promotional purposes, we will obtain appropriate consent either via consultation form or text message.,
6. Online Purchases and Payments
When you purchase products or services online, payment information may be processed by third-party payment providers.
Bay Beauty does not necessarily receive or store your complete credit or debit card details when payments are processed through an external payment provider.
Those providers may process your information in accordance with their own privacy policies and security practices.
7. Online Bookings and Third-Party Services
We may use third-party providers to assist with services such as:
appointment scheduling;
website hosting;
payment processing;
email and SMS communications;
accounting;
order processing and delivery;
website analytics; and
other technology required to operate our business.
Personal information may be provided to these organisations where reasonably necessary for them to perform services on our behalf.
We do not sell or rent our clients’ personal information.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the online experience.
Depending on the services used on our website, third-party analytics or advertising providers may also collect information about your interaction with the website.
You can control or disable cookies through your browser settings, although some website functions may not operate correctly if cookies are disabled.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
service providers assisting us in operating our business;
payment processors;
booking and communication platforms;
professional advisers, insurers or contractors;
delivery and fulfilment providers; or
government authorities, regulators, courts or law enforcement where required or authorised by law.
We will not disclose your health or treatment information to another person simply because they are a family member, friend or partner without your consent, unless disclosure is otherwise authorised or required by law.
10. Overseas Storage and Service Providers
Some technology, website, cloud storage, communication or payment providers used by Bay Beauty may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will manage that information in accordance with applicable Australian privacy requirements.
The countries involved may depend on the particular service providers we use from time to time.
11. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
This may include appropriate physical, electronic and administrative safeguards and restricting access to client information to people who require it for legitimate business purposes.
No internet transmission or electronic storage system can, however, be guaranteed to be completely secure.
12. Accessing or Correcting Your Information
You may request access to personal information Bay Beauty holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes.
In some circumstances, access may be restricted where permitted or required by law.
13. Retention of Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, insurance, taxation and record-keeping requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
14. Privacy Complaints
If you have a question or concern about how Bay Beauty has handled your personal information, please contact us.
We will review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Principles apply to the matter, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or legal obligations.
The current version will be published on our website with the date it was last updated.
16. Contact Us
For questions, requests or complaints relating to privacy, please contact:
Bay Beauty
Nelson Bay, NSW, Australia
Email: kellie@baybeauty.com.au
Phone: 0437727653