Cancellation Policy

At Bay Beauty, your appointments are very important. Each appointment is reserved especially for you, and I understand that sometimes schedule adjustments are necessary.

Please respect my cancellation policy below.

Notice Required: I kindly ask for at least 40 hours’ notice for any cancellations or changes to your appointment.

• Late Cancellations: Appointments cancelled with less than 40 hours’ notice may incur a charge of 50% of the booked service. Reminders are sent 48 hours prior to your appointment.

• No-Shows and same day cancellations: Clients who do not attend their appointment or cancel the day of their appointment will be charged 100% of the service cost.

• Running Late: If you are running late, please let me know as soon as possible. I will do my best to accommodate you, but your treatment may be shortened to avoid impacting other clients.

• Deposits: A booking deposit is required for all treatments. This will be credited towards your service but is non-refundable if the cancellation policy is not met.

By booking an appointment with me, you agree to these terms. This ensures fairness to both my clients and me.

If you are unable to change your booking using my online portal, please contact me via phone or email (below). Messenger, Instagram, Facebook, Tiktok and SnapChat are NOT portals to communicate a booking change or cancellation with Bay Beauty.

0437727653

kellie@baybeauty.com.au

Thank you for your understanding

Kellie

Gift Vouchers Policy

• Vouchers are non-refundable and cannot be exchanged for cash.

• Vouchers are valid for services and products available in salon.

• Vouchers must be presented at the time of your appointment.

• Vouchers cannot be replaced if lost, stolen, or expired.

• Vouchers are valid for 3 years from date of purchase in accordance with Australian Consumer Law.

• Voucher bookings are subject to availability and must be made in advance.

• Our cancellation policy applies to all appointments booked with a voucher. Missed or late-cancelled appointments may result in the voucher being voided.